As well as our team of talented engineers, we also have a dedicated Service Helpdesk team who manage calls and provide customers with remote telephone support. Combined with our extensive online customer support centre we can provide customers with a very high standard of support.
Our helpdesk support service also include remote desktop support, if there is a problem that can't be fixed over the phone or if it's easier for us to take care of the problem for you we can remotely connect to your computer and repair the problem.
All of our support staff understand technology and business. They are reliable people that our customers enjoy working with – people you can trust.
IT Maintenance Helpdesk Services
Ticket SystemFully featured ticket system, you can log issues anytime and view old tickets through the ticket manager. Keep track of your support history.
Knowledge BaseWe have compiled a comprehensive list of solutions to common questions faced by customers.
Driver DownloadsIf you have a Celtic PC from PC Peripherals then you can download all related drivers straight from our helpdesk.
Partner LinksWe have links to all of our IT partner’s helpdesks inside our own website. Everything in the one location.
Glossary of TermsA vast number of terms are explained covering our services and technology we maintain.
Remote SupportOur technicians can remotely connect into your computer to diagnose and repair problems.