News

PC Configurator

Servers

Notebooks

Education

Components

Tech Support

Maintenance

Virus info

Driver disks

Contact Us

Personnel

Vacancies

RMAs

Trade only

Find Us

we can custom build your celtic PC
 

Maintenance Audit & Contract Information

"PC Peripherals have been providing our GP practice of 5 doctors, 2 nurses and six staff with superb service since 2002. We have been extremely satisfied with the constant quality of their advice, their IT maintenance, their back up service sand their customer services. We always know that PC Peripherals will be available to assist us. We could not recommend them highly enough."

Dr. Nuala O'Farrell MRCGP, The Cremore Clinic

_________________________________________________________________________________________

"PC Peripherals (PCP) have provided IT support and maintenance to the Cystic Fibrosis Association of Ireland (CFAI) for several years. During this time, we are very pleased with the excellent service received and have no hesitation in recommending this company. PCP offered us the ideal package – supplying, installing and configuring a new server, PCs, laptops and printer as well as offering ongoing onsite and remote support at reasonable costs. We find their enthusiasm, commitment and delivery capabilities to be more than satisfactory".

                               Godfrey Fletcher, CEO, The Cystic Fibrosis Association of Ireland (CFAI).  

______________________________________________________________________________

"Following an extensive search for the best IT Maintenance service provider for our needs, we awarded the contract to PC Peripherals in Jan 2006 and have enjoyed a healthy working relationship since then. Their work ethics together with their expert sales and technical support staff have ensured that the Rapier wheels are kept moving. Because of this and their friendly professional relationship with Rapier they go beyond providing a good service and deliver a great service. As a result, PC Peripherals is one of our preferred suppliers in Ireland."

Rob Mortimer | Senior Operations Manager | Rapier Security Group  

________________________________________________________________________________________________________

"P.C. PERIPHERALS have been handling our IT requirements for approx 5 years, providing all our system server and associated computers and peripherals between our 2 surgeries. Due to the nature of our business it is very important that our computer systems are reliable, secure and well backed up all of which PCP have looked after in a very professional and sensitive manner. As we are totally reliant on our computer system we have an ongoing Maintenance Contract which covers all our equipment and includes a monthly site visit to check all of our systems are operating correctly and carry out any updates required. Anytime we have to call PCP our queries are always handled quickly and professionally and if required and engineer is sent out the same day. As such we consider PC Peripherals a very valuable partner to our business."

Glen Hassard, Practice Manager, The Village Surgery.

 

PC Peripherals – Maintenance Contract Information.

All networks require ongoing monitoring and adjustment to ensure reliability and performance, and to identify and address future issues. We all strive for a 100% network uptime, however sometimes this is not possible - measure the cost of a related maintenance contract against the cost of the potential downtime of your organisation due to hardware / software / network failure?

The Initial Consultation covers -

  • Customised support agreements designed to meet specific requirements.
  • Initial site survey to provide a specific inventory of related equipment.
  • Agreement of related infrastructure support levels.
  • Agreement for priorities, response times and escalation.
  • Roles and responsibilities of appointed engineer and of IT contact on-site.
  • Ensuring that communication skills from engineer to end-user are at an appropriate level.

 The Maintenance Agreement covers -

  • Comprehensive LAN support service, offering quick responses, identification, and resolution of issues as they arise.
  • This service is available initially via phone support, presenting an immediate solution to basic network issue this service is available from 9.00am - 5.30pm
  • If the issue is not fixed at that stage we will contract to respond to a logged call within an 8hour response time, all calls will be logged with a service manager by an appointed on-site contact, 4hr response times are negotiable for servers and other critical equipment.
  • To ensure each site engineer carries relevant replacement parts to ensure problem will be sorted on first visit.
  • To provide a proactive support and preventative maintenance service on a monthly or bi-monthly basis (built in to contract) where the appointed engineer will visit the site to ensure back up are maintained and can be restored, to ensure all industry standard patches and anti-virus/spam software packages are up to date. Data back up and AV software is ultimately the responsibility of the client.
  • To provide a comprehensive industry standard patch update facility to ensue IT equipment is performing at an optimum.
  • To provide a comprehensive on-line support facility between the hours of 9.00am to 5.30pm.
  • To support 3rd party products (eg.. printers etc..) for general trouble shooting, 3rd party product warranty is administered by the product manufacturer.
  • To provide training on new technology/products/services where applicable during the term of the contract, this training can be tailored to suit individual needs and can be provided on site.
  • We can use our experience to quickly identify the problem, eliminate it, and return your LAN to its maximum operating efficiency, allowing you to get on with your business with the

A list of reference sites/contact personnel are available on request, these referees will vouch for our ability to successfully "maintain" a critical network environment.

 
© Copyright P.C. Peripherals 2010 Top Contact Us